I’m David.
I’ve spent more than 15 years working in support and operations, including nearly ten at Automattic.com1The company behind WordPress.com, Jetpack, WooCommerce, and more. where I’ve moved from hands-on customer support into team leadership and, more recently, Risk Operations. Over the years I’ve worked with people publishing and selling online, built and led a distributed support team, and increasingly moved towards the systems behind the work.
I got to meet the most fantastic people, learn from the best, and travel all around the globe. If you’d like to learn more about me, check out my story.
During all these years, I gathered plenty of stories and experiences that I’d like to share with you, both related to my professional career as well as having a remote lifestyle. I hope you’ll enjoy them!
Latest Posts
Those who have recently (or even not so recently) taken on a leadership position know that they have to collaborate with lots of different people at different levels to bring whatever project they are embarking on to the next level. Aren’t you a lead? That’s fine, because having effective communication it’s not just for leads.
It’s not a secret: I’m a mess. I always relied on my memory to remember when I have to do something, go somewhere, meet a deadline or provide malt to the cat. If you have little things to take care of, this kind of works, but when you’re adding up tasks, you need to start noting down and tracking all the things you need to do.